Refunds Policy

Refunds of Charitable Donations

Charities Trust will investigate and process donation refund requests expediently to ensure that donors are refunded within a reasonable timescale. Refund timescales will vary depending on the donation payment method involved.

Refunds do not apply to Payroll Giving donations, under HMRC regulations and because the donor has received the tax benefit at the point the donation was made. If you feel that a donation has been taken in error please speak to your payroll department as they are responsible for making the deduction.

Requesting Refunds

Refund requests can be made in writing by completing our online contact form or by contacting us by telephone on 0151 286 5129. All requests will be responded to within 2 working days.

Investigating and Processing Refunds

Before refunds can be processed we need to confirm that the funds have been received by Charities Trust and cleared through the banking system. Timescales for confirmation of cleared funds will vary depending on the payment method used. Refund timescales are detailed below.

All refunds will be made to the initiating card or account.

  • Debit / Credit Card (Excluding American Express) | 7 Working days
  • American Express | 16 Working days
  • Cheque | 7 Working days
  • Standing Order | 5 Working days
  • Online Banking Payment | 5 Working days


Date of last revision: 2nd April 2024