s172(1) Companies Act 2006 Reporting

The Board of Trustees consider that through their strategic planning and decision making in the year ended 30 April 2023 they have acted in a way that is most likely to promote the success of the charity for the benefit of its stakeholders as a whole. This year’s strategic planning process undertaken in February 2023 focused on the medium and long-term development of the charity including strengthening its partnership working with the aim of enhancing the delivery of its charitable objectives. A key focus of the day was Charities Trust’s Digital Transformation, a significant investment aimed at modernising our technology and improving the user journey for clients and donors. The successful conclusion of this technological development will see the migration of clients to a new platform and the decommissioning of the existing legacy system. The Board recognises the importance of stakeholder engagement and participation in the achievement of these objectives and the forthcoming year will further this engagement as we increase our focus upon the improvement and expansion of our technology.

Employees: A key part of our mission statement is to provide a personal service for our clients, and we recognise that our employees are central to that. It is important to the charity that all employees feel valued and fully engaged in the delivery of our mission. To facilitate this, we undertake regular team and organisational meetings and briefings as well as individual appraisals and feedback sessions. We also completed a full salary benchmarking exercise to ensure that our employees are paid appropriately, and we are committed to being a Real Living Wage Employer.

Clients: Our charitable objectives as detailed within the Reports and Financial Statements are fully focused on facilitating the charitable donations of our clients, putting them at the heart of the work we do. We undertake a continuous programme of client engagement to ensure that our current service delivery meets their requirements and to support them to explore opportunities to develop and grow their charitable giving activities.

Suppliers: We view our suppliers as key partners in the delivery of our services and we engage regularly with our banking and technology suppliers to review performance, plan developments and stay abreast of progress and innovation in their areas of expertise. Our ongoing systems and infrastructure development is very much in collaboration with our suppliers whose contribution is highly valued.  In addition to this, we place expectations on our key suppliers that they undertake business in a transparent manner and have in place policies such as a Modern Slavery Policy and Statement which demonstrate their commitment to this important aspect of ethical and responsible business practice.

Community & Environment: Charities Trust contributes to the public benefit by adding value to the charitable sector at minimal cost.  It enables and encourages charitable giving by providing a range of products and services which make giving easier for employers and employees.

Any surpluses generated are reinvested in the charity to further this work. In terms of the environment, we are particularly aware of our responsibilities and although our office footprint is small, we engage in a number of recycling schemes to minimise the environmental impact of our work. Business travel is primarily through public transport, and we have introduced hybrid working arrangements to help reduce the environmental impact of staff commuting.

Business Conduct & Fair Practice: The charity takes its obligations to stakeholders very seriously and endeavours to conduct its business to consistently high standards while treating all stakeholders fairly. Charities Trust supports this via a skilled, experienced, and effective Board of Directors and Senior Management Team.  Working with the operational management team, this structure promotes a culture of openness, professionalism, and ethical practice.

While Charities Trust is not a fundraising charity and therefore not regulated by the Fundraising Regulator, it has an affiliation via the Association of Payroll Giving Organisations (APGO) which provides access to best practice and legislative updates. Charities Trust is regulated by the Gambling Commission; it has actively reduced its activities in relation to lotteries and raffles over recent years and this approach will continue.

18th October 2023